Understand how social media can help build customer relationships and business partnerships
It is hard to remember a world without social media sites like Facebook and Twitter. As people’s online lives become an increasingly important element of their daily routine, these sites have become a hive of activity. They are used to plan people’s social lives, build and sustain new relationships, and stay connected with friends and family no matter where they are.
As social media sites have become more popular, businesses have been working hard to find ways to use these networks to build relationships with new customers and business partners, but promoting a business in social media has not always been an easy task. Having a presence on Facebook or Twitter is not enough.
For most businesses, social media advertising can be one of the most profitable parts of its marketing spend, providing a valuable platform from which to make new and existing customers aware of all their latest developments in their brands. Used well, social media can help business to grab much sought after customer attention with timely and relevant information.
The biggest brand names often use B2C social media marketing as the engine of the marketing spend, capitalising on customers’ desire to interact with them on a more personal level than ever before. These companies reach out to their customers where they live, staying in touch and becoming ever more responsive to their needs.
Similarly, these companies are using social media networks to build new business relationships, creating an environment in which other companies can actively recommend and promote their products and services.
How have they achieved this? By consulting experts, who understand how social media sites work, and how consumers and businesses use them. A well-constructed social media campaign helps a business to learn as much about its customers’ needs and behavior as they do about its products and services.
Consultants that are exclusively focused on social media advertising can help a business to ensure that is marketing campaign is targeted in places where the right customers will notice it, and provides the right kind of information to keep those customers – or business partners – in touch.
Marketer and engineer specialising in IT, tech and engineering companies. I bring new ideas, innovation, passion and clear strategy development with defined ROI, underpinned by 30 + years of experience.★★Marketing, Digital and Social Media Strategy, KPI and ROI | Marketing, Digital and Social Media Consultant | Trainer | Speaker | Virtual Digital and Social Media Help Desk and Support
Great article Peter, social media advertising is the centre focus of marketing departments in most businesses nowadays, but another niche that started focusing on social advertising are B2B companies that increasingly adapt these strategies. If we are to compare the strategies that businesses use to gain their consumer’s appreciation, they may utterly differ in the case of B2B compared with B2C. As I am part of the B2B industry, we interact with businesses the same manner we would with a business’s customers. Networking became a central point of our activity, and I believe many other B2B representatives could point the same. To explain our activity in a simpler manner, I could only point out our website, which I believe explains the networking process of our activity in the best way http://www.clintelica.com/.